Credit and Collections Representative


Essential Duties and Responsibilities:

  • Review account information to determine if customer orders will be released for delivery based upon their credit limit, days outstanding and payment history.
  • Review trial balance on accounts which are in a delinquent status.
  • Contact delinquent customer accounts for payment; work with customer and manager to assist in a reasonable resolution of delinquency.
  • Record all pertinent information regarding accounts in the database system for future referral.
  • Research problem accounts in areas such as duplicate billings, returned items, and short payments, including pricing problems and damages.
  • Interact with other departments in a professional and friendly manner.
  • Other duties as assigned by the Controller and/or Supervisor, Credit & Collections.
  • Business to Business Experience REQUIRED


  • High school diploma required; Associates Degree in Accounting/Finance preferred.
  • Minimum 3 to 5 years of experience in Business to Business collections required.
  • Must be skilled in verbal and written communication.
  • Basic to Intermediate proficiency with Microsoft Word & Excel; proficient mail merge and Excel formula knowledge required.

Job Type: Full-time

Job Location:

  • Philadelphia, PA

Required education:

  • High school or equivalent

Required experience:

  • Credit and Collections: 3 years
  • Business to Business Collections: 3 years
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